FAQ.
Welcome to our Frequently Asked Questions (FAQ) section. Here, we've compiled a list of common questions to provide you with quick answers and help you make the most out of our platform. Whether you are a new user or a seasoned customer, this FAQ is designed to address your queries and provide valuable insights.

Kolorize is an advanced AI-powered service that specialises in transforming old black-and-white or grayscale pictures into captivating colorise images. Utilising state-of-the-art technology, Kolorize brings vibrancy and life to your cherished memories like never before. Embrace the power of Kolorize as it unlocks the true potential of your pictures, giving them a new lease of life with vivid colours and an enchanting appeal. Relive your past moments in a whole new light and discover the beauty of your images with Kolorize's ingenious colorization process.

Our AI-driven colorization process involves analysing the content of your old pictures and intelligently applying colour to each pixel, creating a beautiful and realistic Kolorize’d version of your image.

Tokens can be purchased through our secure payment gateway. You can choose from various token packages based on your processing needs.

Once your pictures are processed and Kolorize’d, you have the option to save them into your private album or timeline page. These images will be stored internally within the webpage, ensuring privacy and easy access whenever you revisit the platform.

There is no strict limit to the number of pictures you can process, as long as you have sufficient tokens to cover the processing cost. You can purchase additional tokens whenever needed.

Currently, we support common image file formats, such as JPEG, and PNG. Please ensure your pictures are in one of these formats for successful processing.

The processing time may vary based on the complexity of the image and the server load. In most cases, the Kolorize process is completed within a few seconds to a minute.

Yes, we take data security seriously. Our payment gateway uses encryption and follows industry standards to protect your payment information.

We do not provide refunds for unused tokens. Please consider your token purchase carefully based on your processing needs.If you have any further questions or encounter any issues while using our service, don't hesitate to contact our support team. We are here to assist you in making your Kolorize experience enjoyable and hassle-free.

Currently, our platform exclusively supports FPX online banking. However, we are actively working to introduce additional payment methods like credit cards, debit cards, and e-wallets in the near future. Stay tuned for updates!